Ensuring prompt shipment of your order is a top priority for us. We are committed to dispatching orders placed before 3:00 PM Eastern Time (2:00 PM Central Time) on the same day, Monday through Friday.

We are pleased to offer free shipping on all orders over $25. Please note that this offer excludes certain western states, including California, Oregon, and Washington.

Currently, we offer shipping exclusively within the continental United States. Regrettably, we are unable to ship to Alaska and Hawaii at this time.

Upon placing your order, you'll receive a confirmation email detailing your purchase. This email will also include tracking information from the carrier, allowing you to monitor your shipment's progress.

We pride ourselves on prompt service. Orders placed before 3:00 pm EST are shipped out the same business day. Shipping times vary by location. Most orders are delivered within 1-3 business days. However, for customers on the West Coast, delivery may take 3-5 business days depending on your exact location.

Yes, you can absolutely modify your order after it's been placed. To ensure we process your changes before shipping, please contact us by 3:00 PM Eastern Time (2:00 PM Central Time) via email at bellfeedcompany@gmail.com or through our website's pop-up messenger. We'll be happy to assist you in updating your order promptly.

Click on the account icon in the upper right-hand corner of our website. > Click
on the “Click Here” link below the words “Need help accessing your
subscriptions?” > Enter the e-mail address you used to set up your subscription. >
Click on “Send Link”.
A link to your Customer Portal will be e-mailed to you to access your subscription
details. You can pause your subscription, update your payment method, change
the amount of hay you receive, or the frequency of your subscription via the
Customer Access Portal.

Yes, you can easily pause your subscription. Simply log into your subscription account and use the subscription editor to modify, cancel, or pause your subscription as needed. If you prefer assistance, feel free to contact us via our website's message box or email us at bellfeedcompany@gmail.com, and we'll be happy to handle it for you.

Our rewards program allows you to earn “Bells”. You can earn 10 Bells for every
dollar you spend with us, and 100 Bells gives you $1 in rewards. The Bells can be
redeemed on one-time purchases or on subscription orders by reaching out to us
via e-mail or by chatting with us on our website. Access your rewards account to
redeem/review your rewards by clicking on the present icon in the lower left-hand
corner of our website and clicking on “Join Now” or “Sign-In” if you have
already created your rewards account.

We're here to assist you with any questions or concerns you may have. Feel free to reach out to us at bellfeedcompany@gmail.com, and we'll be happy to help.

We value customer satisfaction and are happy to work with you to resolve any issues you may have. If for any reason you are unsatisfied with your order, please reach out to us. We offer full refunds or alternative solutions to meet your needs.

Contact: bellfeedcompany@gmail.com

To ensure our customers receive the freshest hay and to prevent potential cross-contamination between animals, we do not accept returns on hay products. If there's an issue with your order, please contact us directly at bellfeedcompany@gmail.com or through our website's message box. We are committed to resolving any concerns promptly, including offering full refunds or alternative solutions to ensure your satisfaction.